Privacy Policy

2. Information We Collect

As a licensed New York dispensary, we collect data to provide a seamless experience and to fulfill our legal obligations under the Office of Cannabis Management (OCM).

A. Personal Information

• Identity & Age Verification: Name and date of birth. We are legally mandated to verify that you are 21+ via government-issued ID.

• Contact Information: Email address and phone number for order updates and delivery coordination.

• Account Details: Usernames, passwords, and purchase history for our Realm Rewards members.

B. Automated & Technical Data

• Usage Data: Diagnostic information, including pages visited, time spent on the site, and localized GEO-data to ensure you are within our New York service area.

• Device Information: IP address, browser type, and operating system to optimize our "Answer Engine" and web experience.

• Cookies & Tracking: We use cookies to maintain your shopping cart and age-gate status. You may disable cookies in your browser, though some site features may be limited.

3. How We Use Your Information

We use your data strictly to provide a premium, compliant cannabis experience:

• Fulfillment: To process transactions and execute discreet, safe deliveries.

• Compliance: To adhere to state-mandated "Seed-to-Sale" tracking and purchase limit monitoring.

• Communication: To send "Fresh Drop" alerts, loyalty rewards, and newsletters (only if you have explicitly opted-in).

• Safety & Security: To detect and prevent fraudulent transactions or technical threats.

4. Data Sharing & Disclosure

Cannabis Realm does not sell, trade, or rent your personal information to third-party data brokers. We only share information in the following strictly defined scenarios:

• Service Providers: Trusted partners who assist with payment processing, delivery logistics, and secure cloud hosting.

• Legal & Regulatory Mandates: When required by the OCM, New York State authorities, or valid legal processes (e.g., a court order).

• Business Integrity: In the event of a merger or acquisition, your data remains protected under the same privacy standards.

5. Security of Your Information

We implement high-level administrative, technical, and physical security measures in accordance with the New York SHIELD Act.

• Encryption: All digital transmissions are secured via SSL/TLS protocols.

• Internal Controls: Access to sensitive customer data is restricted to authorized personnel on a "need-to-know" basis.

• Surveillance: Our physical locations utilize secure, OCM-mandated video surveillance for the safety of our staff and community.

6. Your New York Privacy Rights

Under New York law, you have specific rights regarding your personal data:

• The Right to Access: Request a copy of the personal information we hold.

• The Right to Correction: Update inaccurate or incomplete information.

• The Right to Deletion: Request the removal of your data (subject to state-mandated record-keeping requirements for cannabis sales).

• The Right to Opt-Out: Withdraw consent for marketing communications at any time via the "Unsubscribe" link in our emails.

7. Contact Us

• Call our Store or email us at info@cannsbisrealmny.com